Shipping + Returns
Thank you for visiting our site, for shopping our products and for your purchase. Our goal is complete customer satisfaction with all of your sales transactions. While we create a wide range of merchandise to suit the varying desires of our customers, we know that every product is not for everybody. Because we are a designer brand it’s critical for us to maintain the integrity of our products and our brand. Keeping that in mind, we have created a return policy that we feel meets your expectations and our standards.
You have ten (10) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging and must contain the receipt/proof of purchase and/or a return authorization code.
REFUNDS / CREDITS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within the number of business days predetermined by your card issuer's policies.
If an item is deemed defective we will replace the item with the exact item in the exact size or extend a credit to you (with a coupon code) for the purchase of future product. The coupon code must be used within 15 days of issue and must be used in its entirety. No partial credits may be applied.
We will gladly exchange one size of an item for another size of the exact item, providing it meets the return standards as above. You will incur the shipping charges to send the item back to us, and we will waive the shipping fee to send the corrected size back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be on us. Spend $500 or more with us and the shipping is FREE anywhere in the US and Canada. In most cases shipping is by USPS EXPRESS shipping. You may elect to have your items shipped by courier for an additional cost, to be calculated by us and authorized by you.